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Privacy Policy

Lion and Mouse > Privacy Policy

Who we are

We are Lion and Mouse Australia Ltd, a Not-for-Profit company registered in Victoria, Australia. Our website address is: https://lionandmouse.com.au. 

 

Privacy Policy for Lion and Mouse Australia Ltd

At Lion and Mouse Australia Ltd, we are committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy explains how we collect, store, use, and disclose your personal information, as well as your rights in relation to it. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) to ensure all personal information is handled with care and responsibility.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.lionandmouse.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Personal information refers to any details that identify an individual. This can include:

  1. Your full name

  2. Address details

  3. Email address

  4. Phone number

  5. Payment details when making purchases or donations

Sensitive personal information, such as health information or details about disabilities, may also be collected when it is necessary to provide services or support.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  1. For the primary purpose for which it was obtained
  2. For a secondary purpose that is directly related to the primary purpose
  3. With your consent; or where required or authorised by law.

 

How We Collect Personal Information

We collect personal information in several ways, including:

  1. When you contact us via phone, email, or through our website
  2. When you use our services, sign up for newsletters, or make a donation
  3. When you engage with us on social media platforms
  4. When you participate in our programs, campaigns, or events
  5. From publicly available sources where necessary
  6. From third-party organisations who provide relevant information with your consent

If we collect information from a third party, we will take reasonable steps to ensure you are aware of this.

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Why We Collect Personal Information

We collect personal information for specific reasons, including:

  1. Providing services and support – Ensuring we can deliver the best possible assistance to individuals in need

  2. Processing transactions – Managing purchases, donations, and issuing receipts

  3. Communicating updates – Informing you about our work, events, and causes relevant to you

  4. Government reporting – Where required, we report funding use and service outcomes to relevant government bodies

  5. Responding to inquiries and feedback – Addressing complaints, questions, or concerns

  6. Compliance and record-keeping – Meeting legal and administrative obligations

Your personal information is only used for purposes that are necessary for our operations.

 

How We Use Your Personal Information

Your personal details may be used to:

  1. Deliver goods or services you request

  2. Provide educational information about disability support and awareness

  3. Process donations and provide receipts

  4. Notify you about upcoming events or new services

  5. Respond to any feedback, complaints, or inquiries

  6. Ensure legal compliance and meet government reporting requirements

It may also be used for any other reason directly related to the purpose it was initially collected for, as advised at the time.

 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. If you request a password reset, your IP address will be included in the reset email.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  1. Third parties where you consent to the use or disclosure; and
  2. Where required or authorised by law; and
  3. Where it assists us in delivering services effectively for you.
We take privacy seriously and do not sell or provide your personal information to external companies for marketing or promotional purposes without your consent.
 

How We Keep Your Information Safe

We take the security of your personal information seriously. We take reasonable steps to:

  1. Protect against misuse, loss, and unauthorised access

  2. Use secure systems to store sensitive data

  3. Restrict access to personal information to authorised personnel only

  4. Implement policies and procedures to ensure compliance with privacy laws

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years, or as required by law.

 

Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you. If you find that any details are incorrect or outdated, you can request that we update or correct them.

To do so, you can contact us in writing and we will respond within a reasonable timeframe. There is no charge for requesting access, although in some cases, administrative fees may apply for providing copies of records.

To protect your privacy, we will need proof of identity before releasing personal details.

 

Opting Out of Communications

If you are subscribed to our mailing list or receive marketing updates from us, you can opt out at any time. You can:

  1. Click the ‘unsubscribe’ link in our emails

  2. Contact us directly to request removal from mailing lists

We respect your preferences and will ensure that your request is processed promptly.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in regulations, practices, or services. The most current version will always be available on our website. We encourage you to review it periodically to stay informed about how your personal information is handled.

 

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle personal information, please contact us at:

Lion and Mouse Australia Ltd 
PO Box 6316
Point Cook VICTORIA 3030